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Help, FAQs and T&C
FAQS and Term & Conditions of Sales
Is Top Wok A Chain or Franchise?
No. Top Wok was the first open plan kitchen Chinese takeaway established in 1994 at Christchurch, this grew to include takeaways in Ferndown, Bournemouth and Parkstone. However, all the Top Wok Branches are now operate independently.
Where does Top Wok deliver to?
Top Wok offers a full delivery service to Christchurch, Bournemouth and the surrounding areas (up to 8 miles radius). A driver fee of £1.00 is applied to all delivery orders. No delivery charge within 2 miles. For delivery outside 2 miles there is a small delivery charge added to the bill (each extra mile will be charged at £1.00/mile).
What is the different between driver fee and delivery charge?
Driver fee is an added cost toward all delivery order. While delivery charge only applied to outside free delivery distance (within 2 miles), which is £1.00 per extra mile. At Top Wok, it is our motto to keep a low cost and high quality foods and service. Therefore, we believe it is only fair for our customers who order for delivery service to pick up the extra overhead rather than build the cost into our menu.
Reminder: on internet ordering, those who are within 2 miles delivery radius will see a £2.00 delivery charge in their bill; this actually is a driver fee.
How long does collection and delivery take?
Normal collection time is around 10-15 minutes. We aim to deliver within 35-75 minutes. At times, like all cook-to-order takeaway we do get busy, but we’ll let you know of any likely delays when you place your order and keep you updated. During peak hour on Friday and Saturday night, please be aware delivery time might streched upto 95 minutes or beyond. if in doubt please call the shop to confirm . Any specific time on delivery order by customers will have a window of 5-10 minutes earlier or later upon delivery. Please give clear indication what you prefer if you want your meal to be deliver in a set time by telling us; such as no later than or no earlier than..
* In current climate, we offer contactless delivery. If you want contactless delivery please acknowledge us when ordering your meals.*
Although we do our best to streamline our service, delivery service always affected by many unforseenable external factors such as store busyness, road work, driver isssue, weather & etc... Therefore, the time given is estimate time only.
How can I get a quicker delivery?
We always try to deliver as soon as we can but we've put together our top tips to ensure a quick order:
*** Order before 18:30 (6.30pm) or after 21:00 (9.00pm). It's always quieter as 18:30-20:30 (6.30pm - 8.30pm) is our peak time.
*** Order when the weather is good. We get twice as many orders when it rains, snows or gloomy day.
*** Order’s can be placed any time in advance, on special occasions such as Valentine's Day, Mothers Day, Fathers Day, New Years Day and other Bank Holidays. We will guarantee delivering within a one hour window if you order in advance.
*** Make sure your address and phone number is correct, just in case our driver need to contact you.
*** If living in a flat, please provide us in details the number of the road, building name and flat number.
Does Top Wok pre-cook and microwave dishes?
No, Top Wok cooks every order from scratch. We follow the virtues that made Top Wok the most popular and respected Chinese takeaway in Christchurch, Bournemouth and the surrounding areas, our highly skilled chefs use fresh ingredients to create the best tasting dishes. Over the years Top Wok in Christchurch is a multiple time Best of the Best award winner.
Does Top Wok offer Gluten Free Dishes?
Yes. As we cook every order from scratch we can make 90% of our dishes gluten free. Some dishes are impossible to make without using gluten in the ingredients understandably. Please check when placing your order and we will be happy to advice. All our staffs are trained with knowledge in allergen prevention.
Does Top Wok use MSG in cooking?
No. we do not use MSG in our cooking. We always try our best to source MSG free ingrediants or products to use in our cooking. Howerver, some products from manufacturer might contain trace of MSG which is out of our reach. If in doubt, call us to get more informed information on product you want to know.
Can Top Wok cater to my dietary requirement?
Yes. As we cook every order from scratch, our chefs expertly and in depth knowledge of the ingredients used, we will be able to cater to your need. Please check when placing your order and we will be happy to advice.
Allergy advise
All our staffs are trained with knowledge in allergen prevention. However, due to nature of the business we cannot completely rule out the possibilities of cross contamination.
Complaint & Refund Term & Conditions
All Complaint have to be file on the day of purchase.
Complaint such as missing item, worng item,quality of foods etc will not be accept after the day of purchase.
We reserve the right to obtain the remaining foods on food quality or foriegn object complaint. Failure to do so might result in us rejecting the complaint.
We will not be able to accept food quality complaint if the food is consumed more than a quater portion.
Due to the perishable nature of the goods, we do not normally offer refund.Instead, a credit note will be issue toward your account.
If you genuinely believe you have a reason for refund: please email us at info@topwok.biz.
Any refund is at discretion of the management.
* When completing your order whether in store, phone order, online order or through third party ordering platform. You are agreed to be bind with our term & conditions for service and sales.*
We at Top Wok take every review seriously in order to provide the best foods and service to our customers.